Which communication skill is included in the NHS 111 interviewing technique?

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Multiple Choice

Which communication skill is included in the NHS 111 interviewing technique?

Active listening is the main skill being tested. In the NHS 111 interviewing approach, the ability to listen carefully and respond to what the caller is saying is essential for gathering accurate information about symptoms, timing, and severity, as well as for picking up warning signs and safety concerns. Reflecting back, clarifying details, and asking appropriate questions helps build trust, reduces misunderstandings, and guides the triage decision safely. Unsolicited medical advice, frequent interruptions, and using medical jargon are not part of the technique because they can disrupt the conversation, confuse or alarm the caller, and hinder clear understanding. Active listening keeps the conversation patient-centered and ensures the caller feels heard while enabling accurate assessment.

Active listening is the main skill being tested. In the NHS 111 interviewing approach, the ability to listen carefully and respond to what the caller is saying is essential for gathering accurate information about symptoms, timing, and severity, as well as for picking up warning signs and safety concerns. Reflecting back, clarifying details, and asking appropriate questions helps build trust, reduces misunderstandings, and guides the triage decision safely.

Unsolicited medical advice, frequent interruptions, and using medical jargon are not part of the technique because they can disrupt the conversation, confuse or alarm the caller, and hinder clear understanding. Active listening keeps the conversation patient-centered and ensures the caller feels heard while enabling accurate assessment.

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