Which action best ensures confidentiality and data security for recorded NHS 111 notes?

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Multiple Choice

Which action best ensures confidentiality and data security for recorded NHS 111 notes?

Protecting patient information means using secure storage, strict access controls, encryption, and audit trails. Keeping NHS 111 notes in a secure, access-controlled, encrypted system with proper auditing provides confidentiality by ensuring only authorised people can read the notes, and data security by making sure the information is protected at rest and any access is recorded for accountability. This setup also supports compliance with information governance and data protection requirements. The other options fail because they either expose data or remove controls: sharing notes openly within the team can bypass needed restrictions; storing notes on a public cloud without controls risks broad unauthorized access; and keeping notes in a local unlocked filing cabinet creates a physical risk of theft or loss.

Protecting patient information means using secure storage, strict access controls, encryption, and audit trails. Keeping NHS 111 notes in a secure, access-controlled, encrypted system with proper auditing provides confidentiality by ensuring only authorised people can read the notes, and data security by making sure the information is protected at rest and any access is recorded for accountability. This setup also supports compliance with information governance and data protection requirements.

The other options fail because they either expose data or remove controls: sharing notes openly within the team can bypass needed restrictions; storing notes on a public cloud without controls risks broad unauthorized access; and keeping notes in a local unlocked filing cabinet creates a physical risk of theft or loss.

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