What is the role of interpreters in NHS 111 calls?

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Interpreters in NHS 111 calls act as a bridge to enable clear communication when a caller has limited English. Their role is to accurately translate what the caller says and what the clinician asks, so that details about symptoms, timing, severity, and risk factors are captured correctly. This accurate information is essential for safe triage, helping the clinician decide how urgently care is needed and what the next steps should be. Interpreters may clarify questions and repeat back what’s been understood to prevent miscommunication, ensuring nothing important is missed. They do not provide medical advice themselves, do not replace the clinician, and do not make triage decisions. The clinician retains responsibility for the medical assessment and final triage decision. The interpreter should document that they were used, noting language, interpreter name or agency, and any communication issues, so the call record is complete and safe.