What is the primary purpose of obtaining consent during NHS 111 calls?

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Multiple Choice

What is the primary purpose of obtaining consent during NHS 111 calls?

Consent in NHS 111 calls is about giving permission for your information to be shared with the right healthcare services and for the suggested next steps to be carried out, with that permission recorded in your record. This lets the adviser pass relevant details to GPs, urgent care, ambulance services, or other teams and to arrange referrals, appointments, or follow-up calls as you’ve agreed. It also protects your privacy by ensuring data is used only with your permission. The aim isn’t to speed up the call or boost satisfaction, but to enable safe, coordinated care through proper information sharing and actions. If you don’t consent, information sharing and certain actions should be limited, though you’ll still receive appropriate advice.

Consent in NHS 111 calls is about giving permission for your information to be shared with the right healthcare services and for the suggested next steps to be carried out, with that permission recorded in your record. This lets the adviser pass relevant details to GPs, urgent care, ambulance services, or other teams and to arrange referrals, appointments, or follow-up calls as you’ve agreed. It also protects your privacy by ensuring data is used only with your permission. The aim isn’t to speed up the call or boost satisfaction, but to enable safe, coordinated care through proper information sharing and actions. If you don’t consent, information sharing and certain actions should be limited, though you’ll still receive appropriate advice.

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